Faq

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Faq 2017-04-15T11:36:02+00:00

FREQUENTLY ASKED QUESTIONS

Here are the answers to your frequently asked questions, if there is some thing missing, you can simply contact us here

At the moment yes ,we are not charging for multiple pets in your family

You can cancel at any time

Connecting will take anywhere from 30 secs up to 1 minute. Please be patient and don’t hang up. If one of our Vets are helping someone else, there will be a message stating the Vet is unavailable. Then you can text or call back in a minute. This is rare but it might happen on the odd occasion.

Video chatting requires a faster phone processor and good WiFi or Cell Data connection. Iphone 4 or greater or Samsung 4 or greater work well with Face time. Some older models just don’t have the processor speed to make it work correctly. If you are experiencing difficulty it is most likely your connection. We encourage you to ensure you have adequate connection and an updated phone for best results when using Vets Plus More.

Vets Plus More is in the process of giving access to pet owners by way of regular phone service. Check back for updates.

No ,once you have selected your payment option there are no additional fees

Download the app onto your Smartphone and click on the icon you need such as call a vet or text a vet or call a trainer.

We have several payment models
$.99 for text and pics for unlimited access for 1 day
$3.99 for Video or text unlimited access for 1 day
$12.99 for Video and text for unlimited access for 1 month
$32.85 for Video and Text for unlimited access for 3 months
$60.00 for Video and Text for unlimited access for 6 months
$107.40 for Video and Text for unlimited access for 1 year ($8.95 per Month )
All our Vets are 100% certified for a least 5 years
The App works on both platforms
Yes our app is accessible worldwide as long as you have Cell or WiFi access with a minimum bandwidth speed of 1.25mb up and down
Connecting will take anywhere from 30 secs up to 1 minute. Please be patient and don’t hang up. If one of our Vets are helping someone else, there will be a message stating the Vet is unavailable. Then you can text or call back in a minute. This is rare but it might happen on the odd occasion.

Yes our app is accessible worldwide as long as you have a Cell or WiFi access with a minimum bandwidth speed of 1.25mb up and down.

Our trainers are positive based trainers with years of expertise and trained to help owners overcome difficult unwanted behaviours.

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